Managing people is a delicate thing. Knowing how to interact with people. Read people. Be able to effectively communicate with people not only verbally, but with body language and the eyes.
To have a higher level of emotional intelligence is key to success. One of those soft skills that makes a leader good at their job. But what happens when those oh so soft skills are lacking?
Mistakes happen. People are not treated with the dignity or respect they deserve. They are treated like a number. Employee satisfaction decreases and high turnover exists. There is no such thing as it’s just business. People are business.
It is a sad situation when the employee has a higher EQ than the manager. When it can be clearly seen and understood by the employee. But does it make it acceptable just because the supervisor has a lower EQ? Absolutely not. These are things that need addressing. Skills that need to be present if the manager is to be good at the job.
This is not a new topic anymore. I studied it a good decade ago during one of my degrees. It made sense then, still makes sense now. It would be a very good tool to be assessed when hiring people for these positions. Success hinges more on EQ than it does on IQ.
Food for thought.